phoenixdentallab.comQuestions and answers
How do you ensure my patient's data remains private and secure?
We use a secure, encrypted portal for all case submissions. Data is handled in strict compliance with privacy regulations to protect patient information throughout the laboratory process.
What is your typical turnaround time for standard crowns?
Standard turnaround times are confirmed when you get in touch. We provide a dedicated intake team to discuss your specific case complexity and schedule needs accurately.
Do you accept digital impressions or do I need physical models?
We accept both. Our workflow supports direct CAD/CAM from digital scans and traditional plaster models. You can choose the method that best fits your clinical setup.
What happens if I need an adjustment after delivery?
We offer a remake policy for fit issues. Contact our support team immediately. We will evaluate the case and determine if a remake or modification is the best solution.
How do you handle shade matching for anterior restorations?
We use detailed shade requests and high-resolution photos. We can also review shade tabs with you. Specific protocols are confirmed when you get in touch for your first case.