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Questions and answers
Do I need to change carriers to use ThunderExpress?
No—you keep your current carriers. ThunderExpress pulls tracking data from them and adds your branding and alerts on top.
How quickly does tracking show up after I ship?
Most carriers feed updates within minutes. Some have hourly limits; we refresh data automatically and notify when data is delayed.
Can I use ThunderExpress with my Shopify or WooCommerce store?
Yes—we offer native plugins for those platforms and work with most major e-commerce systems through standard integrations.
What happens if a carrier doesn’t support real-time tracking?
We still use the data they do provide and update customers at key points. Some carriers send manual scan uploads—let’s check what yours offers.
Is customer data secure and private?
Yes—your tracking data stays inside your account, and we never use it for other purposes. We follow standard security practices for hosted services.