Service & Support

Customer Support Tools

Pre-built email templates and chat shortcuts to help agents resolve tracking questions fast.

Good for: Customer support teams drowning in tracking queries

What's included

Support staff get one-click access to shipment details, including real-time status and expected delivery, right in their support ticket system.

Shared templates and macros reduce reply time and ensure consistent, friendly answers—without revealing backend systems to customers.

Agents spend less time looking up tracking info and more time solving real issues, improving satisfaction and lowering hold times.

Branding & Pages

Customizable tracking pages that carry your brand logo and colors for seamless customer experiences.

Notifications & Alerts

Real-time customer notifications delivered at key shipment milestones without manual work.

Data & Tracking

Connect your existing carriers and logistics tools to feed live tracking data into ThunderExpress.